Lessons of a Roller Coaster

Up! Down! Around! Around! Up! Upside down! Around! Around! Slow! Slow! Stop! “Attention passengers, please raise your arms and wait for the car to come to a complete stop. Welcome back! Thank you for riding today,” said the attendant. Whether you are a rider or a spectator of the roller coaster experience, we can all agree that a three-minute ride has one constant – change.

Change builds grit. Angela Duckworth, author of Grit, found that grit is a combination of passion and perseverance for an important goal. A standard operational goal is to provide a top-notch customer experience. Hiring and retaining employees who has a passionate heart and a perseverance spirit must happen. Grit is the only way to get through the days of high volume of work, the escalations that just keep coming and the life happenings inside and outside the office.

Change builds opportunity. Every change brings the opportunity for personal and professional growth. Leaders challenge old think. Leaders encourage new think. Employees stand firm on the good think. Everyone learns new things. Everyone forgets old things. Everyone fosters good things. Taking an opportunity is a rewarding choice. Dr. Seuss said it well, “If things start happening, don’t worry, don’t stew, just go right along and you’ll start happening too.”

Change builds relationships. During times of change, everyone turns to their tribe of family, friends and teammates. It is a time for high vulnerability and emotional connection. When teams lock arms and stand together, the experience is incredible. The team can conquer the current change, achieve success and build sincere relationships. In the future, the strong bond builds a work tribe who celebrates big in the happy times and supports big in the hard times. #StrongerTogether starts with each person!

You can chose to step on the roller coaster at an amusement park. You cannot chose to stop change in life. Change is here to stay. Change is necessary to grow. Change is part of life!

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